Can You Return Paint to Home Depot, Lowe’s, Walmart? (2023)

Many people wonder, “Can you return paint to Home Depot, Lowe’s, or Walmart?” In some cases, they want to return because the paint isn’t exactly what they wanted. At times, it’s because they no longer wish to move forward with a project.

You can return paint to Home Depot, Lowe’s, and Walmart, but only under specific circumstances. The kind of paint product can play a role, as well as how long it’s been since purchase. Additionally, each company has a unique return policy on paint, so the rules differ between retailers.

If you’ve been trying to figure out if you can return paint to Home Depot, Lowe’s, or Walmart, here’s what you need to know.

Quick Navigation

  • Can You Return Paint to Home Depot?
    • Can You Return Unused and Unopened Paint to Home Depot?
    • Can You Return Mixed Paint to Home Depot?
    • Can You Return Spray Paint to Home Depot?
    • Can You Exchange Paint at Home Depot?
    • Home Depot Paint Return Policy
    • How to Return Paint to Home Depot
    • Can You Return Stain to Home Depot?
  • Can You Return Paint to Lowe’s?
    • Can You Return Unopened Paint to Lowe’s?
    • Can You Return Mixed Paint to Lowe’s?
    • Lowe’s Paint Exchange Policy
    • Lowe’s Return Policy on Paint
    • Lowe’s Paint Match Guarantee
    • Lowes Spray Paint Return Policy
    • How to Return Paint to Lowe’s
  • Can You Return Paint to Walmart?
    • Can You Return Spray Paint to Walmart?
    • Walmart Paint Return Policy
    • How to Return Paint to Walmart
  • Conclusion

Can You Return Paint to Home Depot?

Can You Return Paint to Home Depot, Lowe’s, Walmart? (1)

Can You Return Unused and Unopened Paint to Home Depot?

You can return unused, unopened paint to Home Depot. This includes un-tinted, unmixed products only, as anything that’s tinted or mixed in the store before completing the purchase is considered opened merchandise.

However, the return has to occur within 30 days of the purchase. It’s also important to note that you need a receipt if you’re going to return paint to Home Depot. Printed paper receipts are allowed, as well as e-receipts from online purchases.

Can You Return Mixed Paint to Home Depot?

Returning mixed paint to Home Depot is an option if it’s within 30 days, but it only works in a particular way. In this situation, you’ll actually be using the company’s Paint Satisfaction Guarantee Policy, which doesn’t work as a traditional return.

The Paint Satisfaction Guarantee Policy allows you to get a color correction free of charge if the initial mix wasn’t right. If it can’t be corrected, you can receive a comparable can of paint that is the correct shade.

The only exception here is if the issue is clearly the fault of Home Depot and not the shopper, but this can be difficult to prove.

(Video) Every Hardware Stores Return Policy Explained!

Can You Return Spray Paint to Home Depot?

Yes, you can return spray paint to Home Depot as long as it’s unopened and unused within 30 days of purchase and you have a receipt. If those conditions don’t apply, then returning the paint usually isn’t an option.

Used spray paint can’t be resold, so you probably won’t get a refund unless the product is clearly defective. Since the colors are standardized, requesting an exchange for a color-related issue typically won’t work either.

Can You Exchange Paint at Home Depot?

Whether you can exchange paint at Home Depot depends on the product involved, whether it’s open, how long has passed since the initial purchase and the reason for the exchange. Some exchanges are allowed if you’re within 30 days and have the original receipt. Unopened, unmixed paint is easily exchanged during that 30-day window. Additionally, if the color of a mixed paint isn’t quite right, you can come in for a free color correction or exchange it for a comparable product if Home Depot is responsible for the color issue.

However, if you don’t have a receipt, even an unopened product exchanged might not be allowed. Additionally, if the reason for the return is simply disliking the color even though it was mixed correctly, an exchange might not be an option.

Home Depot Paint Return Policy

The Home Depot paint return policy focuses on its Paint Satisfaction Guarantee. If you aren’t satisfied with the paint you buy, you can bring it back within 30 days. If it’s a mixed paint, Home Depot will correct the color or give you a comparable product if the color isn’t correctable. For unopened, un-tinted paints, a return or exchange is allowed during that time frame.

There are some exceptions. For example, if you’re dissatisfied with the color but didn’t properly prepare the surface before painting, returning the paint isn’t an option. Liquid stains, color samples, “oops” paints, and special-order products are also excluded.

How to Return Paint to Home Depot

1. Gather Up the Paint and Receipt

If you need to return paint to Home Depot, the first step is to get the paint and the receipt associated with the purchase. That way, you can show that you’re within the approved return window.

2. Head to Customer Service

Returns are typically handled at the Home Depot customer service desk, so you’ll want to head there to handle the transaction. Typically, the customer service desk is near one of the main entrances/exits. If you approach the door and don’t see it, speak with an employee to find out where you need to go.

3. Outline Your Request

Once you get to customer service, you’ll need to let the employee know what you’re requesting. If the product is unopened, you can state whether you’re looking for a refund or exchange. If it’s open and protected by the Paint Satisfaction Guarantee, let them know about the color issue you’re experiencing. That way, they can connect with the paint department to determine which option is best.

If you were dealing with unopened merchandise and wanted a refund, this may be everything you need to do. If you’re after a color correction or exchange, move on to the next step.

4. Handle the Color Correction or Exchange

If you need a color correction or perform an exchange, your next step is to head to the paint department. An employee there can adjust the color if that’s what you need or make a new mix if that isn’t possible.

(Video) Home Depot vs Lowes - Which is Better?

For an exchange, you’ll find the product you want and bring it back to customer service. They’ll finalize the rest of the transaction, allowing you to be on your way.

Can You Return Stain to Home Depot?

Whether you can return stain depends on whether the product is open. If it’s unopened and you have the receipt, returns and exchanges are allowed.

However, if the stain is open, you can’t return it to Home Depot. Those products are excluded from the Paint Satisfaction Guarantee policy, so refunds and exchanges aren’t an option.

Can You Return Paint to Lowe’s?

Can You Return Paint to Home Depot, Lowe’s, Walmart? (2)

Can You Return Unopened Paint to Lowe’s?

Yes, you can return unopened paint to Lowe’s without much issue as long as you’re within 30 days of the date of purchase and bring a receipt. Both paper and e-receipts are allowed, giving you some flexibility if you originally made the purchase online.

It is important to note that the product needs to be in “like-new” condition. If the product is damaged in any way, even if it is technically unopened, it may not be eligible for a return.

Can You Return Mixed Paint to Lowe’s?

Mixed paint is returnable at Lowe’s. If you aren’t completely satisfied with your paint, you can bring it back and exchange it for a comparable product in most cases. The only exceptions are:

  • Sample sizes.
  • Nonstock products.
  • Paints purchased from the mis-tinted items section.
  • Returns relating to application errors or surface preparation issues.

Qualifying for the exchange is easy. You’ll need a receipt showing that you’re within 30 days of the purchase date. Additionally, the remaining paint has to be in the original container.

Lowe’s Paint Exchange Policy

Lowe’s paint exchange policy is mainly covered in Lowe’s Paint Guarantee. If you aren’t satisfied with any interior or exterior paint, you can bring it back in the original container and request an exchange.

You do have to handle the exchange within 30 days of the initial purchase, and you’ll need to bring a receipt, either paper or electronic. With that, you can receive a comparable can of paint in exchange for the original one.

The paint exchange policy also applies to stains and resurfacers. However, samples, non-stock items, and mis-tint products aren’t eligible. Additionally, returns relating to application errors or surface preparation issues aren’t allowed.

(Video) What Is Lowes Return Policy?

Lowe’s Return Policy on Paint

While most items at Lowe’s can be returned within 90 days of purchase if they are unopened (or in original condition) and resalable, and you also have a receipt, liquid paint is different. According to the Lowe’s return policy, you only have 30 days to return paint, even if it’s unopened and unused.

Lowe’s Paint Match Guarantee

Lowe’s offers a generous paint color guarantee. If you don’t love the color, you can bring in the original container within 30 days of the paint purchase and ask for an exchange. The only exceptions are for purchased mis-tints, color samples, and nonstock products.

Lowes Spray Paint Return Policy

Spray paint isn’t eligible for the traditional paint guarantee since it isn’t considered interior or exterior paint in the product sense. However, you can return it if it’s unopened, resalable, and within 30 days of the original purchase. You’ll just need to bring the receipt with you to make the return.

How to Return Paint to Lowe’s

1. Pack Up Your Paint

Before you head to Lowe’s, you need to pack up the paint. Make sure you have the original container. Otherwise, you won’t be able to return it.

2. Find the Receipt

Having a receipt is a big part of the equation when you’re doing a return. Find either the paper receipt or e-receipt, depending on how you made the purchase, before heading to the store.

In some cases, other types of proof of purchase will also work. If you made the purchase and used your MyLowes loyalty card, that can be a substitute for an actual receipt. Similarly, if you used your Lowe’s credit card, they might be able to look up the transaction.

3. Speak with Customer Service

With your paint and receipt in hand, head to the Lowe’s customer service desk. It’s usually located near the front of the store near one of the entrances.

Once you arrive, speak with the employee and let them know you’re returning some paint. Give them the container and the receipt, allowing them to initiate the refund or arrange for the exchange.

4. Get Your New Paint

While you won’t need to tackle this step if you received a refund, you’ll need to get new paint if you’re performing an exchange. Head to the paint department to get the can of fresh paint and, if necessary, have it tinted or mixed. Then, go back to customer service to finish the process.

Can You Return Paint to Walmart?

Can You Return Paint to Home Depot, Lowe’s, Walmart? (3)

Yes, you can return paint to Walmart. Walmart allows paint returns of up to 90 days after the original purchase date, even if you’ve opened the container.

(Video) Can I return something to Lowes without the box?

The return policy is also incredibly broad when it comes to the paint products. Whether the paint is an off-the-shelf color or custom mixed, it’s potentially returnable.

While having a receipt speeds up the process, you may be able to do a return without one in some situations. Walmart lets customers perform a limited number of receipt-less returns each year. If you have a photo ID and haven’t exceeded your allowed returns, having a receipt may be unnecessary.

Can You Return Spray Paint to Walmart?

Yes, you can return spray paint to Walmart. The same rules apply to spray paint and other paint cans. As long as it’s within 90 days, you can return the paint for a refund or exchange.

While it’s faster with a receipt, having one isn’t a necessity. If you haven’t exceeded your receipt-less returns for the year, you can move forward without one.

Walmart Paint Return Policy

Walmart doesn’t have a separate return policy. Instead, the standard policy applies. That means you can do a return as long as it’s within 90 days of the original purchase date.

How to Return Paint to Walmart

1. Get the Paint and Your Receipt

Before making the trip to Walmart, gather up the paint you want to return. Then, track down your receipt. If you used Walmart Pay or completed the purchase through the Walmart app or website, you can usually find a copy of the receipt in our order history. Otherwise, locate the paper receipt, or you’ll need to use one of your annual receipt-less returns.

For purchases made with a credit or debit card, it’s helpful to have that original card with you when you make the return, especially if you want a refund. However, it isn’t always a necessity.

2. Go to Customer Service

Once you arrive at Walmart, don’t enter the main store. Instead, head to the customer service desk. It’s usually located between two main entrances (not including the Garden Center one) along the front wall.

3. Speak with an Employee

Once you get to customer service, speak with an employee. Let them know that you’re returning paint and provide them with a copy of your receipt.

If you’re getting a refund, the employee can usually wrap things up quickly. If you’re doing an exchange, continue to the next step.

4. Find Your New Paint

After speaking with customer service, you’ll head to the paint department to get your new product. Either grab what you need from the shelf or chat with the paint department employee to get paint mixed or tinted before heading back to customer service to finish the exchange.

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Conclusion

If you were trying to figure out, “Can you return paint to Home Depot, Lowe’s, or Walmart?” the answer is “yes” in many cases. However, there are some exceptions, and you do have to be within the return time window. Otherwise, returns aren’t always an option.

Did you learn everything you wanted to return paint to Home Depot, Lowe’s, or Walmart? If so, tell us about it in the comments below. Also, if you know anyone who would find this information helpful, please share the article.

FAQs

Can I return paint to Lowe's if I don't like the color? ›

Paint Guarantee: If you are not completely satisfied with your interior and exterior liquid paint, stain or resurfacers purchase, simply bring it in its original container to any US Lowe's store along with your receipt within 30 days of purchase.

Can you return paint you dont like to Home Depot? ›

Paint Satisfaction Guarantee Policy: If you are not satisfied with your interior or exterior liquid paint purchase, bring your paint and receipt back to the store within 30 days of purchase. We will make it right by correcting your paint or giving you a comparable can of paint.

Can Behr paint be returned to Home Depot? ›

Brand of paint

You can only return Home Depot's paint brands which include Behr, Glidden, PPG, and Rust-Oleum. If you have another paint brand, you can only return it to the store where you bought it.

Can you return paint if you don't like the color? ›

Can You Return Mixed Paint? Whether the customer mixes different colors into one color or they mix two types of paint, most companies will not allow a customer to return mixed paint.

What if I don't like the paint I bought? ›

Sell Or Donate Unused Paint

There are paint donation places like Community Repaint that will happily take it off your hands and redistribute it at an affordable cost! Just because you don't love the colour doesn't mean that someone else won't and at least you're helping someone through your mistake!

What Cannot be returned to Lowes? ›

Hazardous Materials or Products That Contain Lithium Batteries. For safety reasons, items that use or contain flammable liquids, gases or other hazardous materials can't be returned through the mail, even if the item has been drained of these materials. Please return such items to your local Lowe's store.

Why would Home Depot deny a return? ›

If you try to return items that are non-returnable, have special return circumstances, or are outside of the return timeframe, then Home Depot will not accept the return. Certain items such as gift cards, cut flowers, samples, specific generators, custom products, and utility trailers are ineligible for returns.

Does Lowes buy back unused paint? ›

Customers can return liquid paint to Lowe's if they bought too much. Brand-new unused paint in its original container is eligible for a refund. Open liquid paint must be in its original container. Customers must provide proof of purchase and ID to receive an exchange or refund.

Can paint be returned? ›

You can return unopened paint to Home Depot. However, Home Depot will allow you to return unopened products if it is within 30 days of purchase. You can also return most new and unopened products after 90 days of purchase. Home Depot can also accept the return of some unopened items even after 365 days.

Can opened products be returned to Home Depot? ›

If you still have the original packaging, receipt, and still within 90 days, you can return most opened or used items. With used items, it often comes down to the amount of “wear & tear” the product shows and is typically handled on a case-by-case basis.

What do you do when you hate your new paint color? ›

Here's What to Do If You Hate Your Wall Color, but Don't Want to...
  1. Change your lightbulbs. ...
  2. Offset the color with complementary textiles. ...
  3. Conceal with wall decor. ...
  4. Wallpaper FTW. ...
  5. Expand upon your “off” color palette with decor. ...
  6. Bring in a favorite shade. ...
  7. Switch up your curtains. ...
  8. Add more of the same color.
25 Jul 2020

Will Home Depot Retint paint? ›

Paint Shake and Re-Tints

If you bring your old paint to a Home Depot paint center, you can have it shaken up in their machines. This saves the effort of stirring up your old paint, but it also sets up another great service: paint re-tints.

What can I do with paint I don't want? ›

If you can't properly dispose of the paint curbside, let the professionals handle it. Companies like Habitat for Humanity and PaintCare accept leftover paint in order to recycle it. You can also search for a hazardous waste drop-off facility in your area at Earth911.com.

How do you get rid of painting mistakes? ›

You can fix most painting mistakes on walls by sanding down the area, cleaning it, priming it, and then painting it again. Some painting mistakes happen off of walls, like when it gets into carpet. Most of these solutions are ones the average homeowner can do on their own.

Can you paint over paint if you don't like the color? ›

If you just want to change the color, he says you can simply paint right over the top, although it wouldn't hurt to sand it a bit. Does it matter whether you're going from a light to a dark color or vise-versa? “Either way, you'll probably have to paint two coats and allow at least a day to dry,” he says.

What does Lowes do with returned items? ›

Lowe's packs these up, and sends them over to Direct Liquidation, where we then list Lowe's home improvement returns, from the pallet to the truckload for anyone to purchase. You'll find everything from fixtures and fittings to power and hand tools to home appliances, returned for a variety of reasons.

What items can you not return? ›

Things you can't return
  • DVDs, CDs, games and computer software – most retailers will not accept these as returns if the packaging and seals have been broken.
  • Make-up and toiletries – non-returnable for hygiene reasons.
  • Perishables – such as flowers and food.
  • Personalised items.

Do stores throw away returned items? ›

Experts estimate that retailers throw away about a quarter of their returns. Returns and resale company Optoro estimates that every year, U.S. returns create almost 6 billion pounds of landfill waste.

What items Cannot be returned to Home Depot? ›

This would include (but is not limited to) items such as lawn mowers, leaf blowers, and any other items that use flammable liquids or gases. Please return products that use flammable liquids/gases or other hazardous materials to your local Home Depot store. Perennials, trees and shrubs have a 1 year guarantee.

How strict is Home Depot return policy? ›

You can not return or exchange any items bought at Home Depot after 90-days whether you have a receipt or not. The only exception to this rule is if you purchased the products on your Home Depot Commerical Account or you have a Home Depot revolving charge card, which gives you 365 days to return your purchase.

How much can you return to Home Depot without a receipt? ›

There is a limit of three refunds without a receipt in a 90-day period at Home Depot. You'll need to provide your name and some form of ID too. Home Depot's return policy will let you return most items within 90 days of purchase, with or without a receipt.

Does Lowes keep track of paint purchases? ›

No more taking messy paint cans in-store with you! Not only does it track what brand and finish of paint you bought, it knows what color as well! Whether it was one of Lowe's custom colors, or a color you had matched from a different brand, all the information is stored right there on your card.

What happens to returned opened items? ›

Returned products are handled in a number of different ways, he said. Retailers take back merchandise from the customer, evaluate it, and if it's in good condition put it back on the shelf at the same or lesser price. They can refurbish damaged returns and sell them for less or offload them to liquidators to resell.

Can you return items to Home Depot without packaging? ›

Home Depot prefers all returns to be made with the original packaging still intact. While the packaged material does not need to be in like-new condition, being able to bring it, along with a receipt, will make the return process smoother.

Can you return mixed paint Home Depot Reddit? ›

The official policy is that mixed paint is nonreturnable. However, not all stores are strict about following the policy. Check with your local store. No returns on tinted paint , they can try to adjust but usually if is not Home Depot associate fault is no.

What messes up a paint job? ›

Let's run down the most common – and most surprising – 10 things which can damage your car's paint.
  • Brake fluid.
  • Coffee & Soda.
  • Bird droppings.
  • Gas.
  • Silly string.
  • Shaving cream.
  • Ashes.
  • Shoe polish.
19 Sept 2019

What paint colors cause anxiety? ›

Brown. Like other dark colors, brown is often associated with more negative emotions, such as depression and anxiety.

What color paint fades the least? ›

Whites and lighter neutrals are going to get you the most fade-resistant results.

Can I leave old paint at Home Depot? ›

Home Depot doesn't accept old paint for disposal or recycling. They'll only take unopened or unused paint purchased at their stores within the last 30 days. If you have old paint you want to get rid of, you can take it to a hazardous waste collection center.

Can Home Depot match paint perfectly? ›

Home Depot will match any paint you bring in, whether it's a color from years ago or any paint you bought from another store. Home Depot will match all paints for your home, vehicle, and so on. Can they match paint with anything you bring? Home Depot can match paint colors with anything you bring in.

Can you take paint back to change color? ›

If you open the tin when you get home and realize the color is not what you wanted before you start painting, take it back to the store and ask them to add a different hue to change the color. You can also do this yourself rather than heading back out.

Will Lowes adjust paint color? ›

Yes, you can tint other brands color into Lowe's and Home Depot brands of paints! I'll explain how and why it works plus how to make sure you get the right color the first time. The specific example I've photographed is at Lowe's Home Improvement, but can be used at any paint store.

Can you return an open can of paint to Lowes? ›

Customers can return all types of unused paint to Lowe's within 30 days of purchase. However, Lowe's only accepts opened liquid paint in its original container within 30 days of purchase. Other types of accepted paints include stain and resurfacers.

Can you refund mixed paint? ›

If there is one fact about purchasing mixed paint, it is this: Mixed paint cannot be returned to the store. Most paint stores prominently display signs to this effect near the paint mixing counter. Mixed paint is so unique that it is almost impossible for paint retailers to resell it.

Can you change the color of paint you bought? ›

To change paint colors, you will need:

craft colorants (acrylic for latex/acrylic paints, and oil-based for alkyd paints) white paint (in the same sheen as the starting paint)

Can Home Depot correct paint color? ›

Conclusion. Home Depot can match any paint you need. To have your paint matched at Home Depot, bring a paint sample, an empty can of the paint, a piece of fabric, or a phone image of the color you need to match.

How big does the paint chip need to be to color match at Lowes? ›

You'll need a chip that's at least one-inch square for the best results. At the paint store, staff will use their spectrophotometer to analyze the chip and match it to their brand's closest color.

How accurate is Lowes paint matching? ›

Is Lowes Paint Match Accurate? Lowes paint matching is an accurate process. Although the results depend on the samples you bring, the spectrophotometer will give you at least 90% accuracy, which is pretty decent. Lowes paint matching isn't only accurate but also relatively fast.

Why does my paint look different than the sample? ›

Paint colors also shift a bit as the material dries. Depending on the color and sheen, the dried paint might appear darker or lighter than it appeared when wet. Of course, the sample swatch should indicate what the color will look like after the paint has dried.

Can you take opened paint back? ›

Once the can is opened, it starts to speed up the separation and even if you securely shut the lid back on tightly, over time it will carry on separating, to point where no matter how much you shake it, the damage is done and the paint must be thrown away.

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