British Gas HomeCare provides cover for gas boilers and heating systems. Any household with a gas central heating system has to deal with services, repairs and maintenance at some point but how does the British Gas cover measure up?
What is British Gas HomeCare?
Aside from supplying energy and providing smart household products, British Gas also provides insurance cover for your boiler, heating system and many other household appliances. HomeCare cover offers four levels of service and support for your home, named HomeCare One, Two, Three and Four.
An important thing to note about British Gas HomeCare pricing is that what you pay depends on where you live and whether you choose to include an excess in your cover. There is the option to pay no excess at all or to include a £60 excess. The prices quoted here are a guide and represent the price paid by at least half of new British Gas HomeCare customers, choosing zero excess.
| HomeCare One | HomeCare Two | HomeCare Three | HomeCare Four | |
|---|---|---|---|---|
| Annual cost of paying 12 monthly payments | £246 | £288 | £396 | £456 |
| One annual payment | £234 | £276 | £384 | £444 |
*Last updated: May 2021
What is covered?
All four levels of HomeCare plans include an annual boiler service and a customer helpline that’s open 24 hours a day, seven days a week. Additionally, if your boiler breaks down you will be covered for repairs to get it up and running again.
There is no limit to the number of times you can call out an engineer and you’re also covered for accidental damage. So that’s what you get with HomeCare One. Now let's look at what the other three levels of HomeCare cover give you.
Boilers and heaters
The basic HomeCare One policy covers boiler breakdowns and repairs, but interestingly, repairs to your central heating system are considered separate and they incur an extra charge. Here we take a closer look at the intricacies of what is and isn’t covered in the four different British Gas HomeCare policies.
Annual boiler service: included in all HomeCare policies. The gas pressure and flues are checked, the parts are cleaned if they need it and a few tests are done to check for leaks, including carbon monoxide. You can sign up for annual boiler services without taking out a HomeCare policy but be warned that you will be charged extra for any repairs that need to be carried out.
Boiler and controls breakdown cover: included in all HomeCare policies. Covers repairs to thermostats and the boiler programmer as well as the boiler itself. Instead of taking out a HomeCare policy, you can take out cover for boiler breakdowns only. This does not include an annual service for your boiler.
Central heating breakdown cover: included in HomeCare Two, Three and Four. Covers repairs to immersion heaters, radiators, hot water cylinders, thermostatic radiator valves and all central heating pipes. If you have no heating or hot water the issue will be identified and fixed. You can take out central heating breakdown cover only without a HomeCare policy, but this does not include an annual boiler service.
Plumbing and drains
Depending on which HomeCare policy you choose, you can be covered for all repairs to your household plumbing and drains, with unlimited callouts. Take a look at the details below:
Plumbing and drains cover: with HomeCare Three and Four you are covered for plumbing and drains repairs, which includes cold water tanks, overflows and rainwater drains. Alternatively, there is the option to pay for a repair to your plumbing and/or drains plus ongoing cover for a year after the initial repair.
Plumbing and drains repair: if you don’t want to splash out on a HomeCare policy that includes plumbing and drains cover you can go for a more pay-as-you-go approach. British Gas will send an engineer to repair your drains and/or plumbing but it will cost you at least £90 for a drains repair and upwards of £85 for plumbing.
Appliances and electrical
British Gas offers a range of breakdown and repair services for appliances (gas or electrical) as well as cover for household electrics.
With the HomeCare Four policy, you are covered for repairs to your mains electrical system and wiring, including replacement of parts that cannot be repaired. You’re also covered for accidental damage to your household mains electrics. Repairs to doorbells, light switches, extractor fans and smoke detectors that are connected to the mains wiring are all covered.
Alternatively, you can simply pay for Home Electrical cover without taking out the HomeCare Four policy. From just £30 for the year-long policy, this gives you the same cover for electrical repairs as you would have with the HomeCare Four service.
Apart from the mains electrical wiring in your house, British Gas has a couple of different options for insuring your gas and electrical appliances against breakdown and accidental damage. Pricing is determined by the number of appliances you want to include.
What gas appliances are covered?
With British Gas appliance cover for gas appliances, you get an annual service, repairs, and replacement of anything that cannot be repaired. Here are all the various appliances that are covered:
- Back boiler circulator
- Circulator
- Gas cooker
- Gas fire
- Gas grill
- Gas hob
- Gas oven
- Multipoint water heater
- Single point water heater
- Wall heater
- Water heater
What kitchen appliances are covered?
British Gas kitchen appliance cover is similar to gas appliance cover in that repairs, servicing and accidental damage are included. However, replacing items that cannot be repaired is not automatically part of the kitchen appliance cover. Instead, British Gas will contribute 30% towards the cost of replacing a broken appliance that’s three years old or more. For newer appliances, i.e. those that are up to three years old, you will receive a replacement if the repair cannot be fixed.
Here are the appliances included in British Gas kitchen appliance cover:
- Gas cooker and electric freestanding
- Gas cooker
- Cooker
- Dishwasher
- Oven
- Fridge freezer
- Fridge
- Freezer
- Ceramic/halogen hob
- Gas hob
- Hob
- Microwave
- Microwave with oven
- Gas oven
- Spin dryer
- Tumble dryer
- Gas tumble dryer
- Washing machine
- Large washing machine
- Twin tub washing machine
British Gas home insurance: buildings and contents
As with most insurance providers, British Gas cover is available as contents insurance only, buildings insurance only, or combined buildings and contents insurance. The type of home insurance you need depends on your circumstances. For example, if you rent your home, you will only need contents insurance. However, if you’re an owner-occupier, you will most likely want to consider combined buildings and contents cover.
British Gas HomeCare customers are also eligible for British Gas Rewards. Check out our complete Rewards guide to see what's available.
What isn’t covered?
It is important to establish exactly what is and isn’t included in your HomeCare plan before rushing into anything. Most insurers will explain their coverage in a terms and conditions style document. However, most customers don’t have the time or patience to read through these usually very long and dense pages. That’s where we come in!
After having read the small print of all the British Gas HomeCare plans, we should warn you that there is an obstacle in your path before you even sign up. Remember we said boiler servicing and repairs are covered in all the HomeCare policies? That is true but on one condition: a British Gas engineer has to visit your home first to check that your boiler is on the British Gas approved list and that it doesn’t have any pre-existing faults.
Something else we were surprised by was a well-hidden clause in the kitchen appliance cover. For the first 14 days of your plan, your appliance is not covered for any repairs or accidental damage or any other occurrence at all. That means that, essentially, your coverage doesn’t even start until two weeks after the start date on the policy.
One more thing — if you are lucky enough to have a swimming pool at your house, you’ll be disappointed to learn that you will need separate cover for any repairs to the plumbing associated with the pool.
Here’s what else we uncovered in our fine-tooth comb examination of British Gas HomeCare cover.
Not included in British Gas: boiler and controls cover
- Existing scale and sludge build-up
- Damage caused by limescale
- Repairs to central heating systems
- Boiler design faults
- Repairs to any shower parts
- Repairing or replacing smart technology equipment connected to the boiler or heating system
- Repairing or replacing flues
Not included in British Gas: central heating breakdown cover
- Existing scale and sludge build-up
- Damage caused by limescale
- Repairing or replacing taps
- Repairs to any shower parts
- Repairing or replacing electrical parts of radiators
Not included in British Gas HomeCare Three and Four: plumbing and drains cover
- Repairs to any shower parts
- Radiators
- Water softeners or filters
- Water meters
- Any water pressure boosting equipment
- Guttering and rainwater pipes
- Shared drains
- Cleaning drains
- Plumbing in outbuildings that are not connected to the main household water supply
Not included in British Gas HomeCare Four: home electrics cover
- Domestic electrical appliances, burglar alarms and camera systems
- Electrics in outbuildings that are not connected to the main household electricity supply
- Complete rewiring
- Electric showers
- Power cables between the main house and any outbuildings
- Electricity supply cable up to the fuse box
Not included in British Gas kitchen appliance cover
- Wine coolers, cooker hoods and extractor fans
- Unpacking and installing new appliances or disconnecting and disposing of old ones
- Appliances bought outside the UK
- Second-hand appliances
Why should you choose cover?
Perhaps you tend to be a worrier and you prefer to have the peace of mind of knowing that you’re covered for any eventuality, although, as demonstrated in the What isn’t covered? section, there are so many exceptions you might start to question whether the plans are worth the paper they’re written on.
Nevertheless, when it comes to gas boilers, there’s something to be said for annual servicing and repairs to keep it running smoothly, even if it’s just for safety’s sake if nothing else. Without a boiler repair plan, you could find yourself facing hefty bills if something goes wrong, especially with older boilers.
You may already have some form of cover through your home insurance, manufacturer's warranty, tradesman guarantee or home emergency policy. Make sure to check your boiler isn’t already covered through one of these policies. If you do have one of these policies and your boiler isn’t covered, you are able to extend it to cover your boiler or any other household products, but the extension might not come with an annual boiler inspection. Be sure to check all details before accepting an extension.
Is HomeCare really worth it?
The independent consumer survey website Which? estimates that the average annual cost for a boiler cover package is around £288. This is a lot of money to spend every year, especially considering that a yearly boiler service only costs around £80. If you're generally risk-averse, however, it will seem like a good investment when you consider that the cost of repairs can be astronomical!.
There are various ways to get in touch with the British Gas HomeCare team depending on whether or not you’re already a customer or if you’re thinking about taking out a policy for the first time.
Always remember - if you smell gas call the Gas Emergency Services on 0800 111 999.
For other queries relating to HomeCare, you’re likely to find the answer in this list of Frequently Asked Questions. You will also be able to access the online webchat service from the same page as the FAQs. The webchat connects you to a real person, who may be able to answer your query immediately but is more likely to refer you to another department.
If your query isn’t resolved by the online FAQs or live webchat, you can call the British Gas team directly
If you aren’t a British Gas HomeCare customer
If you would like to contact British Gas HomeCare about taking out a policy, you can do so by calling 0113 298 0900 and selecting Option 2.
Remember, you don’t have to take out a HomeCare policy to use British Gas engineers for boiler and heating repairs and services.
British Gas HomeCare Login
Logging into a HomeCare account is the same process as logging into a British Gas account for energy bills and meter readings.
If don’t have an account yet, setting one up is a simple process. You just need an email address and your home addressdetails. You’ll then be able to access your account online with your email address and a password.
British Gas HomeCare Address
| Contact channel | Details |
|---|---|
| Postal address: | British Gas PO Box 227 Rotherham S98 1PD |
| Email address: | [emailprotected] |
If you are an existing British Gas HomeCare Customer
For existing HomeCare customers, there are a few different avenues of communication for different issues. With the British Gas smartphone app, you can manage lots of different aspects of your British Gas account, including booking a boiler service and submitting meter readings.
Book an engineer, book a boiler service, track an engineer
All of these services are in one handy place. You just need to log in to your British Gas account to book a boiler service, make an appointment with an engineer or to arrange a callout for any kind of repair that’s covered by your HomeCare plan.
Moving home
You can take your British Gas HomeCare plan with you when you move house, but you will need to contact the HomeCare team to let them know. They may arrange an engineer visit to your new home to make sure the boiler meets the British Gas criteria for HomeCare cover
Make a complaint
If you would like to make a complaint or contact British Gas in writing, you can either write a letter to the address given above for British Gas customer services or contact them directly by phone.
HomeCare for landlords
As a landlord you cannot afford to cut corners when it comes to gas and electrical safety inspections, nor can you leave your tenants without heating or hot water if your boiler breaks down.
British Gas HomeCare for landlords is essentially the same four levels of cover as HomeCare One, Two, Three and Four for standard customers, but with landlord cover, you also get a gas safety certificate. Of course, this makes HomeCare for landlords a bit more expensive than standard HomeCare.
Alternatively, if you don’t want to commit to a full HomeCare plan, British Gas offers stand-alone gas safety checks and electrical inspections for landlords. These reports are required by law in the UK. Here’s what it costs to get your rental property legally compliant through British Gas:
- Annual gas safety check and certificate: at least £75
- Electrical Installation Condition Report: at least £210
British Gas HomeCare for businesses
Similar to domestic HomeCare plans and HomeCare for landlords, British Gas offers different levels of cover for businesses. From one-off repairs and annual servicing to comprehensive cover for all sorts of eventualities, here’s a breakdown of the different plans.
| Plan | Business Care Core | Business Care Essential | Business Care Plus |
|---|---|---|---|
| Price | From £17 per month + VAT | From £23 per month + VAT | From £28 per month + VAT |
| Guaranteed response time for no heating/hot water | Next working day | Next working day | 24 hours including evenings and weekends |
| Parts and labour | £50 excess for parts, per appliance, per breakdown. Unlimited labour | Unlimited | Unlimited |
*Last updated: May 2021
All three Business Care plans include an annual service, unlimited callout and a 24/7 customer helpline.
You should note that, although the response time of British Gas Business Care is fast when your heating or hot water fails completely, British Gas will take up to five working days to respond to more minor faults.
If you only want an annual service, it will cost at least £99, plus more for any repairs that are needed.
FAQs
How reliable is British Gas HomeCare? ›
British Gas HomeCare will give you peace of mind during good boiler times and quickened service at a reduced price during bad ones. They provide reliable service for boiler and heating systems in addition to any other home repairs you might need.
Is there an alternative to British Gas HomeCare? ›HomeServe will provide high-quality care of your boiler and its controls at a starting price £5 cheaper than British Gas. While you can't pay annually, the reduced price for basic boiler cover will pay for itself the longer you use HomeServe's services.
Does British Gas HomeCare cover dripping taps? ›Our team can handle all sorts of mishaps, like cracked pipes, dripping taps and even leaks from accidental damage. And parts and labour are included too - conditions apply.
Why is my British Gas HomeCare so expensive? ›Parts and repair costs
For example, expensive boilers can be costly to replace and repair, and finding parts for older boilers can also be tricky. This increases the cost of providing your HomeCare and – as a result – the price you pay.
Yes, smart meters are as accurate as traditional gas and electricity meters. And, because they send automated meter readings, you get more accurate bills.
Does British Gas HomeCare include boiler replacement? ›Not only do we cover your boiler, central heating, plumbing and drains, but your electrics too. That means we'll cover repairs to the mains and any wiring in your home and outbuildings.
Is it worth paying for home emergency cover? ›Is it worth paying for home emergency cover? Buying home emergency cover is an optional extra so you don't need to have it. It provides peace of mind as with it you should be able to get someone out to fix an emergency without paying anything extra. Without the cover, you would need to pay someone upfront to do this.
Which gas service is best? ›- SSE Energy Services. 4.2 | 50,932 reviews. ...
- Shell Energy for Home Customers. 4.1 | 62,584 reviews. ...
- Utilita. 4.4 | 59,297 reviews. ...
- OVO Energy. 4.2 | 66,498 reviews. ...
- ScottishPower. 3.4 | 43,785 reviews. ...
- British Gas. 3.4 | 112,079 reviews. ...
- Octopus Energy. 4.8 | 115,652 reviews. ...
- EDF. 4.2 | 38,789 reviews.
HomeCare Basic covers most of the things you'd expect, but there are some exceptions: removing sludge or scale, showers or taps, design faults, and faults caused by someone else used for repairs. Also included is an annual boiler service to ensure your boiler is safe and in good working order.
Do they check radiators on a boiler service? ›Completing Final Checks During a Boiler Service
They will check the system controls, central heating and hot water are all functioning properly and check for any signs of problems like corrosion and air in your radiators.
Do British Gas do one off plumbing repairs? ›
Repair for your plumbing and drains
If you're having a plumbing disaster, we'll come to the rescue. Just book a one off repair when you need us.
Poor combustion
They might condemn the boiler, but don't panic. Scary as it sounds, your engineer will make sure everything's safe, before advising you on the next step.
In addition to cover for your boiler, controls, thermostat and programmer, HomeCare Two also includes the rest of your central heating system such as the radiators, pipework and hot water cylinder. This doesn't, however, include the drains or waste pipes; for this level of cover you'll need HomeCare Three.
What is covered by HomeCare 200? ›Repairs to your gas central heating system, including boiler, controls, radiators and hot water cylinder. Annual service of your boiler to make sure it's running safely and efficiently. Repairs to the plumbing system in your home and outbuildings and the water supply pipe within the boundary of your property.
Are there any alternatives to HomeServe? ›Homeserve's competitors and similar companies include Star Group, Frontier Fire Protection, Japan Best Rescue System and Haws. We're a national home assistance company providing plumbing, drainage, electrics, heating maintenance & repair services.
Why you should refuse a smart meter? ›Refusing a smart meter
If you refuse a smart meter, you might find it hard to access all tariffs. This is because in future the cheaper tariffs offered by suppliers might only be available to customers with smart meters.
Although smart meters can help you keep track of your energy use, they could also drive up anxiety with elderly or low-income households if they're constantly reminded of what they're spending. This could lead to people depriving themselves of adequate heating or lights.
Should I get a smart meter 2022? ›Smart meters can help you to save money because they display your energy usage and the cost of this usage clearly on the screen. You don't have to wait for an energy reading to find out the cost of the energy you are using – cooking, TV, lights, heating water, charging devices or playing games and music, for example.
How much does a new boiler cost? ›Steam boilers: Steam boiler costs range from $4,000 to $8,500. Steam boilers deliver heat faster to the radiators than hot water boilers do. They also deliver heat that's hotter than with hot water boilers: 212 degrees Fahrenheit or more. Hot water boilers: Hot water boiler costs from $1,500 to $4,500.
Does British Gas HomeCare cover immersion heater? ›Covers repairs to immersion heaters, radiators, hot water cylinders, thermostatic radiator valves and all central heating pipes. If you have no heating or hot water the issue will be identified and fixed.
Do I need boiler cover with a new boiler? ›
A boiler care plan is not necessary if your boiler is within its guarantee period. It is essentially an insurance policy that can give you extra peace of mind if you have an older boiler.
Who Is The Best home insurance Company UK? ›- 1 . Admiral. — Best Overall. ...
- 2 . Alan Boswell Group. — Best For Building Cover. ...
- 3 . Homeprotect. — Best For Non-Standard Cover. ...
- 4 . The AA. — Best For Premium Cover. ...
- 5 . MORE THAN. — Best For Comprehensive Cover. ...
- 6 . Swinton. — Best For Add-Ons. ...
- 7 . John Lewis Finance. — Best for Flexible Cover. ...
- 8 . Aviva.
In conclusion, most home cover and home insurance policies only cover roof damage caused by unforeseen events. If your roof leaks in heavy rain, but it is due to poor maintenance, or because of existing damage you are not likely to be covered Regular roof maintenance will help prevent roof damage.
Is it worth having plumbing and drainage cover? ›Plumbing and drainage cover is important if you live in an older house where the pipes are more likely to be blocked. If you've had to spend money on repairs before, you might want to think about getting insurance to cover any costs in the future.
Who is the cheapest energy supplier in the UK 2022? ›| Supplier | Monthly cost | |
|---|---|---|
| Cheapest SVT | Square1 | £151.50 |
| Cheapest Variable | Utility Warehouse | £161.26 |
| Cheapest Fixed | British Gas | £219.82 |
| Energy Price Cap | Most Providers | £164.25 |
| Rank | Energy Supplier | Rating |
|---|---|---|
| 1 | M&S Energy | 3.95 |
| 2 | Octopus Energy | 3.95 |
| 3 | EDF Energy | 3.85 |
| 4 | Co-Operative Energy | 3.75 |
Octopus Energy came out on top as the best energy supplier for the second year running with an overall customer score of 83%. Ebico was rated second overall with a 79% customer score. They were closely followed by both Bulb Energy and Pure Planet who were just one percentage point behind on 78%.
How will British Gas pay the 400? ›All households across Great Britain will receive a £400 discount, paid in six instalments from October. In addition to this the Energy Price Guarantee has also been put in place to cap the unit rates and standing charges for gas and electricity. When will I get the £66?
Does British Gas repair showers? ›There's nothing worse than a cold home (or a cold shower). We fix everything from boilers to heaters.
What boilers do British Gas use? ›Our boiler and heating range
This includes Worcester Bosch, Vaillant, Glow-worm and a range of boilers that are exclusive to British Gas. All our new boilers are A-rated for energy efficiency and tested by us. We want to make sure that no matter what boiler you choose, you're getting one we're happy to install.
Do radiators need bleeding after a boiler service? ›
Radiator Bleeding
You must bleed the radiator when this occurs. Air bubbles prevent hot water from circulating effectively, as a result radiators are not as hot as they should be or may take longer to warm your home.
A Worcester Bosch boiler service cost £70-£125.
Is a boiler service worth it? ›In short, yes, it is. Not only will your boiler service keep it safely ticking over, it will also improve the efficiency of your boiler and central heating system, saving you money in the long term. Here are just some of the benefits for having your boiler regularly serviced: In the long run it will save you money.
How much do British Gas engineers earn? ›Average £39,023 per year
Is this useful?
Yes! A broken boiler is an emergency and you should get in touch to fix it ASAP before it leads to further heating problems.
How long does a British Gas boiler service take? ›Servicing a boiler takes about 30 to 60 minutes and its benefits are worth every pound. Continuing with the previous example, if your boiler's efficiency has dropped by 10% and the engineer fixes this, you could avoid overpaying around £200* a year on your heating bills.
Are British Gas engineers on commission? ›These engineers are paid commission for every Powerflush that they sell to a customer.
Is British Gas energy any good? ›British Gas (2022) review: Verdict
British Gas invests in renewable electricity generation and provides zero-carbon electricity, but it isn't one of the better energy suppliers in our survey. You'll get improved customer service and value for money elsewhere.
British Gas Insurance Limited, underwrite our HomeCare insurance products. It is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Financial Services Register number 490565.
How long should a boiler last? ›If you've recently bought a new boiler or you're considering when it's time to get a replacement, you will most likely be wondering how long a typical boiler lasts. For an average household, boilers will last up to 10-15 years.
Does British Gas rewire houses? ›
Whether it's wonky wiring, dodgy drains, or a boiler breakdown, we can help you get your home back on track.
How much is a boiler service UK? ›An annual gas boiler servicing costs between £60 to £90, with £75 being the UK average. During your boiler's service, a registered Gas Safe engineer will carry out a complete audit of your boiler, ensuring that everything is in working order, checking for any faults and if necessary cleaning essential components.
Why is my British Gas HomeCare so expensive? ›Parts and repair costs
For example, expensive boilers can be costly to replace and repair, and finding parts for older boilers can also be tricky. This increases the cost of providing your HomeCare and – as a result – the price you pay.
Gas and oil boilers should be serviced once a year. This annual service is an opportunity for a qualified heating engineer to look over the unit and make sure it's running as well as possible. This will give you the peace of mind that your heating system is running safely and efficiently.
What's included in a gas boiler service? ›- Correct gas pressure and flow.
- Flue and combustion. ...
- Electrical connections are clean and in good condition.
- Fans and other key components are working efficiently.
- Seals are intact.
- Electrodes are in a good condition.
- Safety devices are checked.
- Condensate trap and pipe is not blocked.
Is it worth paying for home emergency cover? Buying home emergency cover is an optional extra so you don't need to have it. It provides peace of mind as with it you should be able to get someone out to fix an emergency without paying anything extra. Without the cover, you would need to pay someone upfront to do this.
Who is HomeServe owned by? ›Richard Harpin and his wife, Kate, saw their shareholdings in the business he went on to found, the emergency home repairs company Homeserve, valued at just over £490m when it today agreed a £4.08bn takeover by Brookfield Asset Management.
Which is the best landlord home emergency cover? ›The best landlord home emergency cover is the one that includes all necessary repairs to the central heating, boiler, electricity, drainage, plumbing, roof, pest infestation, etc. Such plans have no limits on claims or hidden call-out charges. You get an approved engineer or tradesman in the case of an emergency.
Is British Gas a good company? ›Customers gave British Gas a fairly poor rating for its customer service – only 37% of customers were very or fairly satisfied, which was the fourth lowest proportion of the suppliers in our survey. This compares to an excellent 69% for the most highly rated supplier Octopus Energy.
How do I speak to someone at British Gas HomeCare? ›British Gas HomeCare
If you prefer to speak to a real person, you can call 0333 009 5784 and select Option 2.
Who is the best energy supplier in the UK? ›
| Rank | Supplier | Overall rating |
|---|---|---|
| 1 | EDF Energy | 3.5 ★★★★★ |
| 2 | Affect Energy | 3.3 ★★★★★ |
| 3 | Octopus Energy | 3.25 ★★★★★ |
| 4 | M&S Energy | 3.2 ★★★★★ |
Can I speak to someone if I have a question about buying HomeCare? You can call us on 0333 202 9668 on Monday to Friday, 8am to 8pm, or on Saturday, 8am to 2pm. Or you can speak to one of our live chat team.
Who is the best energy supplier 2022? ›Octopus Energy came out on top as the best energy supplier for the second year running with an overall customer score of 83%. Ebico was rated second overall with a 79% customer score. They were closely followed by both Bulb Energy and Pure Planet who were just one percentage point behind on 78%.
Should I fix my energy prices until 2023 UK? ›You should only fix your energy prices until 2023 if you can source a cheaper fixed tariff than that of the October 2022 price cap increase.
Is EON better than British Gas? ›British Gas Business Vs EON Business Energy Overall Winner
We recommend British Gas business energy over EON business energy because it offers a wider range of tariffs, has slightly better reviews, and guarantees 100% renewable energy on Green tariffs.
british gas homecare free number
call to 0333 will cost as 01 and 02 calls, if you have inclusive minutes call to 0333 will be part of it.
Call 0333 202 9532 to contact customer service.
Calling this number will connect you to a British Gas customer service representative that can direct you to the right department. This is a quick way to speak to a customer service representative over the phone. You can also use this number to make a customer complaint.
You will benefit from set rates that will protect you from energy price hikes and make it easier to take control of your utility bills. However, fixed tariffs can be more expensive and often come with large exit fees and other contractual conditions.
Which is the cheapest electricity and gas supplier in UK 2022? ›Octopus Energy say setting their prices at £50 below the cap level will cost them around £50m in lost revenues over six months. £50 savings may be small, but it at least sets Octopus apart and allows us to say their SVT is the cheapest available from April to October 2022.
Who is the cheapest of the big six energy suppliers? ›British Gas has the cheapest tariff of the big six, though there are a few good deals from some of the other major suppliers (all are one-year fixes and average prices are based on typical use).
What is the response time for British Gas HomeCare? ›
All three Business Care plans include an annual service, unlimited callout and a 24/7 customer helpline. You should note that, although the response time of British Gas Business Care is fast when your heating or hot water fails completely, British Gas will take up to five working days to respond to more minor faults.
Does HomeCare cover showers? ›HomeCare Basic covers most of the things you'd expect, but there are some exceptions: removing sludge or scale, showers or taps, design faults, and faults caused by someone else used for repairs. Also included is an annual boiler service to ensure your boiler is safe and in good working order.
Do British Gas do a one off boiler service? ›We take care of more than just boilers. Whether you're a British Gas customer or not, we've got lots of different options to make sure you get exactly the appointment you need. Choose from – one-off repairs or annual service visits.