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Page 65 Reviews 1900 - 1930
Barry of Granada Hills, CA
Original review: Feb. 20, 2009
On December 26, 2008 Mr. Barry E. Jones was waiting for his wife at the Northridge Mall when he was attracted to Kristofs Jewelers because of their sign reading 50%-70% off. He walked in to look for a gift for his wife and chose a necklace that he was told would cost $1000.00. Although he thought this was very expensive he also thought it would have even more value because of the sale. Mr. Jones is 76 years old and uses a walker. He also explained that he did not have his reading glasses with him so needed to trust what he was being told by the manager when he signed the receipt. When his wife opened the gift an hour later, it was discovered that he was charged $50,000.00 for this necklace. Mrs. Jones immediately returned to Kristofs with a friend, and explained the mistake and expected to return the necklace. The manager said they have a no return policy but the owner would be in the following morning if she wanted to speak with him. Mrs. Jones then called Citibank and asked that the charge not be put through because it was obvious the jeweler took extreme advantage of Mr. Jones. This was all done within three hours of the purchase. At that time she was told they would do all they could to stop the charge and to call again to check on that. The following day Mr. Jones called Michael Abounayan the owner of Kristofs to explain what happened and was met with the same information that the charge stands and they will not take the necklace back. Although Mr. Abounayan is the owner who set this policy he still would not do anything to help but received the $50,000,00 from Citibank. Again Mrs. Jones called Citibank for help and each of the next six calls offered a different answer from a stop on the charge to an investigation being done and a dispute being filed. On the last call she was told that none of that information was true and nothing could be done. Mr. Jones has been using this Citibank card since 2002 and in all of that time has made no large purchases except for airline tickets. Although this charge is $10,000.00 over his card limit no one asked to speak with Mr. Jones to even verify that he was making the purchase or that he would consent to the extreme charge that meant going way over the limit. It seems that Citibank would have better treatment for their customers and safe guards in place to protect people from this kind of fraud. Mr. Jones is retired and on disability. There is no way he can pay this charge that includes a minimum payment many times more than he earns in a month. Although Mr. Jones has asked for help since shortly after this charge was made it appears on his bill and this unscrupulous business has been paid $50,000.00 that could have been stopped before the charge was even posted. It is very clear that this jeweler saw prey when Mr. Jones entered their business and found an easy way to make $50,000 at the end of the year.
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Lynn of Manassas, VA Verified Reviewer
Original review: Feb. 20, 2009
Citibank!!!! Raised my interest rate to a default rate in DEC-my 11.9 was going to 29.9. A cardholder since 1989 and always in good standing-so why? Passing losses off to the consumer-why the bailout? I say No More bailouts-who is it helping? Not the consumers!!!!
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Sean of Milford, CT
Original review: Feb. 20, 2009
I have written to the Connecticut Attorney General, the White House, and I will continue until my issued is resolved. I have an auto loan with Citifinancial Auto. The original loan was for 18000. I obtained the loan in 2006. I was under the impression the interest rate was 12 percent - which is very high to begin with. I have recently discovered that the interest rate is actually 17 percent. I have had this loan for nearly 3 years. My balance is now just under 17,000. Which means that in 3 yrs I have paid barely $1000 towards the principal. When I contacted Citifinancial Auto, they told me that they would not lower it, and they could not, and would not do anything to fix it. The part that gets me is that I am one of those middle-class, struggling americans the president is always talking about. I pay my bills, my taxes, and try to live a good,decent life. So I don't understand why, when the country is struggling like it is, that companys like Citigroup, who have received billions of dollars in TARP money - MY tax dollars, they have the gall to tell me that they won't help me. I have helped them, even without my consent. They continue to get government assistance, and the rest of the country gets the shaft. It makes absolutely no sense for me to pay 17percent interest when interest rates are at an all time low. I want a reasonable payment, one I can afford, that makes sense. I shouldn't have to pay 17 percent interest, it doesn't make sense in these economic times. EVERYone is struggling. It's NOT fair. I want to pay what is fair.
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Lester of Knightdale, NC
Original review: Feb. 16, 2009
I have a Diamond Preferred Mastercard account with Citibank and I've been making my payments online. My online statements are sent out the 1st week of the month and my payments are due on the 15th. I've been paying my payments on time, but now my credit card account has an excess amount of money added to it. I now have late fee charges, over the limit charges, three finance fee charges, and a payment for December and January. I talked to three representatives on 2/11/09 and each one of them told me three different stories as to why my account was delinquent. The 1st representative told me that my early payment in December was credited to my November payment. The 2nd representative told me that my December payment was late because it was due on the 5th. The 3rd representative told me that my due date was at the end of the month and my December payment was for November. I explained to them that my online statements were showing the 15th for the due date and I was paying my bill early. I tried to resolve the issue with the representatives, but all they could say is I'm sorry.
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Scott of Broadview Heights, OH
Original review: Feb. 14, 2009
I was turned down for an unsolicited AT&T Universal Card application received via e-mail due to being an AT&T customer, (Citibank VISA which reduces U-Verse phone bill by 10%), for the reason You have filed for bankruptcy and your previous account(s) with us was included in that filing. The Ch 7 in question was discharged and terminated more than ten years ago (nearly 12). Is this a fair response by Citibank? Oddly and ironically, I have other current, open Citibank affinitiy revolving trades in good standing; so it doesn't make any sense.
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Valerie of Phelan, CA
Original review: Feb. 9, 2009
I recently suffered a loss to my property. The Insurance company paid me $17000 to repair the damages. as Citi Bank was on the property as a lien holder i was required to send the check to them - they use an internet site for this called My loss draft.com. i followed the instructions on the web site, sent the check and info requested on 1/13/09. I phoned the next week was told they didn't have the check or documents yet. and they will hold the check for 10 days before they can release the funds. Called several times and on 1/22 they had the information however i had negelected to provide them with a form they listed on their web site. i explained this form was only if i was having a contractor doing the work. opps they say the web site is wrong i need the paper. ok off it goes. called on 1/30 nope check hadn't cleared yet. called on 2/2 ahh ha the check from my insurance company was good. they were authorizing the release of 1/2 of the funds. called on 2/4 yep the funds were released but it takes 5 business days to send the check out. will come fed exp. please call later in the week and they will give me a trackig number. called 2/6. nope check not released yet. would be monday and they will call me with a tracking number. no call, called monday 2/9, humm says customer service they havn't released the money yet. they will call me back. no call. when i called back they said opps we made a mistake and didn't authorize it so it will be next monday. I have explained i needed to get these repairs completed because of the weather and had been using my own money to get them done. i am now out of money and can't pay my bills and they are maybe going to get me a check by monday. Their customer service is extremely poor. I have not been able to find a corporate list or management identification so i can contact any one else.
They are releasinsg 1/2 of the money, i'm sure it will be an event to get the rest. seems the won't release the rest until its 95% completed and their inspector comes out, it takes about 5 days to get the inspector out and i'm sure another two weeks to get his report and another check to me. not sure how i'm supposed to get to the 95% part without money. Very poor way to run a business. I'm sure if i am late with my house payment they will not let me wait till i get a check sent to them from Corporate. maybe in 5 10 or 15 days.
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Mary of Vancouver, WA
Original review: Feb. 9, 2009
citiBank has stolem my money, in excess of $40,000. They have frozen all credit and debit cards, and deny me access to onl-line banking. They insist they must send a new card, and have been doing that every two weeks since July of 2008. Since they refuse to correct an address error, corrected seven times, four in writing, the card never arrives. No card, I must add, has even been requested by me nor have I reported any loss or fraudulent activity necessitating a new card. The only fraud is citiBank, who denies me access to my accounts.
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Kent of Los Angeles, CA
Original review: Feb. 4, 2009
Citibank raised my interest rate from 8.5% to 24.99% and did not contact me. I have never been late on a payment & have been a customer for 10+ years. With the increase in the rate, it put me over my credit limit, even though on 1/18 they told me I had $475 available credit and I only had 1 charge for $169.88.
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Eric of West Babylon, NY
Original review: Feb. 4, 2009
they raised my credit card interest rate,that s not the problem,they never sent me a letter,caught it on my statement,i called,they told me i could opt out,whichi did,they told me they could nt adjust my interest for the month,right there on the phone,thought that was strange,they told me to call back in couple of days,i did that,then they told me it could take a month or two,and then my account would be credited,thouht that was strange to,called agian,this is now about two weeks laiter,i called to ask for mailing address that i could write to to opt out because some one told me to gett it in writeing,they told me there is no address to write to,this is getting stranger and stranger,called again now they finally adjusted mybalance,they ssaidto call back in a couple of days,to check,this is unbelievible,i hope they dont try to say never opted out,
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Deborah of Andrews, SC
Original review: Jan. 29, 2009
As of December 2008, I paid off my automobile loan of more than $8,000. I have been trying to obtain the original vehicle title and no one seems to be able to locate it. I was advised to go to the Dept. of Motor Vehicles and pay $35.00 for a duplicate title. I don't think it's fair to me because I upheld my end of the agreement and paid the loan in full. The only thing I received was a release of lien sent certified mail. I feel that since I satisfied the loan, I should be entitled to the original title.
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Louise of Valenzuela, AL
Original review: Jan. 29, 2009
I called citibank, as I always call them to make a follow up on the status of my savings account. The reason why I called was because I checked my online statement and I've seen that the debited amount (no cash dispensed) last 1/10/2009 was already credited back to my payroll savings account, although still need to make a follow up call on the debited amount due to system error last 12/22/2008.
As soon as I got an officer on the phone with me, she conducted verification questions to ensure that she's speaking to the account holder which is fine by me. Although I already sensed that her tone is not friendly. She asked what am I calling about, I told her that it's about a debited amount on my account. I wanted to check on the status of it. For the nth time, talking to them, I had to repeat the scenario that happened. Which she didn't pay any attention of. I kept on repeating the incident date, and she kept on interrupting me. I told her to check on the notes since she's been the nth officer that I spoke with this issue. Nevertheless she didn't. I said "I'm sorry I don't want to sound rude but" then she interrupted me then said "Pasensya na I'm not feeling well (Sorry, I'm not feeling well)" with a high sarcastic tone. She mentioned that the issue is still ongoing and, the rest I didn't understand anymore since she's really pissing me off. I asked, "can i talk to your manager?" "I'm already the supervisor here" I said "I see, that's why you have the tone to speak like that." Then she said with an interrupting sarcastic fast tone "Pasensya na as I've said I'm not feeling well." Feeling really pissed I said "Then you shouldn't gone to work then!" Afterwards, she said thank you for calling, then I hung up. I felt really disrespected. As an agent, even if I'm not feeling well, I don't put it out on callers. It was the first time that I asked to speak with a manager due to the fact that the rep was rude, then she didn't provide me one, instead, she said she was indeed the supervisor. I was just wondering though, if she was the supervisor, how come that she's unprofessional, rude and impolite? Should citibank hire people who respects their client?
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Yudhi of Elmhurst, NY
Original review: Jan. 24, 2009
My joint bank account has restraining order from court because Citi bank and Cooper lawyer working together to take my money away . they said my husband had owed them 2OOO debt. Origninal is 1000 and 1000 is the interest. This debt is back in 2002. Credit bureu already wipe it off. So the took my money away from bank. I am the primary holder and not my husband. They said they sent mails, calls. But we have been living in this apparment for 5 years. I don't receive anything until now. we found that they sent it out to wrong address. They also don't want to provide any information about when they sent it or how much i my husband owe The lawyer company is Cooper and Erin capital management. NY this saturday 01/24/2009 i found that they took my money away already 2000. and bank fee is 125 was charged to my account. They didn't even ask my authorizaton. They want my to sign uncondition release. But i said no. My husband just got lay off last week. We are struggling to pay for the rent and i have one child that i have to take care off. How could this people so heartless. Please help me
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Rachel of Myrtle Beach, SC
Original review: Jan. 23, 2009
I am one month past due on my car payment. I have received a nasty letter from them stating that if I didn't pay them $219 (one month's payment) that they may have to take legal action. Also, my husband and I are subjected to multiple phone calls a day, which yes, we mostly ignore! However, my husband did talk to a representative from there 2 nights ago and told them that we would make that payment next week. Today, my mother-in-law gets a call stating that we told them to call her if the couldn't get in touch with us. Which, #1 isn't true-they got her name from the references off of the original application, and #2 they just talked to us the night before last. This is harrassment, not to mention an invasion of my privacy due to them calling my mother-in-law for no reason. Their customer service reps are rude, and will not take no for an answer. If I don't have the money when they call, I am not going to schedule a payment and they will not accept that. I think if you are only one month behind and you have indicated that you will be making a payment next week, they should not be allowed to harrass you in this manner.
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Ana of New York, NY
Original review: Jan. 21, 2009
On 09/2008 Citibank received a bank check for over $45k as payment on my credit card. They did not hesitate to cash it, nor questioned the amount in 2 days they got their money. Later, on 11/2008 shared confidential information about me and my credit card with a third party, violating my privacy. In the same month they close both of my credit card to prevent further use first they said due to my credit report then they said due to a security investigation involving my accounts. One of my credit card has over $9k credit witch is been processed for over 3 months. Now they are taking all their time and conducting one million investigations to process my refund.
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Fay of Columbia, SC
Original review: Jan. 21, 2009
I got behind on making my monthly payments to CitiFinancial around November of '08. They started calling me on cell phone all throughout the day and then follow up by calling my job constantly. I asked that they not call my job and they still continue to call. They started calling my job and speaking with my co-workers asking for me. On November 14, 2008, I sent my son to drop off a payment to them while he was on his way out. I told him to just give it to them and let them know the check would be my receipt. When the person that waited on him found out it was my check, they stopped him and tried to conduct business with him about my account which is illegal. They would not let him leave until they gave him some paper work and asked him many questions in which he did not answer. I was so furious when he called and gave me this information. I phone and asked for Adrianne and informed her I would be contacting Consumer Affairs and reporting this sort of unprofessional behavior.
I called the following Monday to Consumer Affairs and spoke with a young lady and told her what happened, and she stated that I had a legitimate issue and should report them. I waited a while before reporting them because I am so busy between jobs and they did stop calling constantly for awhile so I kind of dismissed it for awhile. I later start receiving calls again. They will call my home number then my cell number and last my work number even though I asked not to be called at work. I am only 1 month behind, but the way they call me is unbearable and harassing. They called my supervisor looking for me and other co-workers. Just recently as of 1-20-09, Adrianne called my next door neighbor and left her name and number for me. That was enough for me. I changed my payment date so I would have more time to pay them and I am still within my grace period and they are harassing me uncontrollably.
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Kabrini of Elmhurst, NY
Original review: Jan. 17, 2009
I want to check my account balance to check if my salary was tranfered to my bank account. I found that my account was blocked because of there is restraining order from Cooper lawyer. They state that i owned them 3500. I don't feel like i owed anybody. So they want me to call them to straigt it out. For your information i don't even get any letter or warning from Citibank or Lawyer office. What happened with me is really shocking that you can't trust bank anymore.
Bank is private and should be only privillege for the owner of the bank. How could this thing happened?
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Susan of Lawrence, MA
Original review: Jan. 9, 2009
Dreadful customer service and they are actually putting up obstacles to my paying off and closing my account.
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Anton of Windermere, FL
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Heather of Columbus, OH
Original review: Jan. 8, 2009
I transfered a balance to my citibank card on 2/20/2003. I was charged a Credit Protector Fee, for which I called and told them I did not want and to cancel it on May 16, 2003. They reassured me they would do so, but did not. I called again on April 04, 2003 and got the same reassurance but they failed to cancel it and reimburse. Finally on July 09, 2003 I called again and this time closed my account and they again reassured me I would be credited back the money. They billed me for the months of March through June for the Credit Protector Fee and charged Interest on it. They partially refunded the amount they were supposed to reimburse in July and August, but did not fully reimburse me. When I called again they told me there was nothing they could do since I had closed my account and I owed the outstanding balance. I refused to pay and as of October 2008 they fild a claim against my credit for the amount they refused to reimburse me with late fees and interest.
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Matthew of Metairie, LA
Original review: Jan. 6, 2009
I have been a valued customer with CITI Bank since I was in college. Everything was going fine until my Quicken software paid $5 short of the minimum due for September of 2008. The following month, I received a late fee. I called CITI and they removed the late fee and fixed the problem after I explained what happened and they reviewed my otherwise impeccable record. The following month, I receive a letter from CITI stating that my interest rate is jumping from 10.90% to 24.99%. In addition, I get letters from American Express and other creditors stating that they are lowering my credit limit. CITI reported the $5 late payment to my credit report, dropping my rating by 30 points. When I called, they refused to alter the report to the credit bureau and refused to budge on the massive credit hike.
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Julie of San Mateo, CA
Original review: Jan. 3, 2009
Jan 2nd 2009 I deposited $1301 into my Citi account. They put a hold on $741 of this amount without letting me know on my receipt it showed my available credit as $1019 as they had put a hold on some of the money. I went and made some purchases for $240 and went home. When I got home I checked my balance online and saw that I had an available credit of $41 and they were holding $90 for 1 day and $651 for 4 days. That was the first that I had heard of it. I called the customer help desk and after being on hold for 14 mins was told tough nothing that they could do about it but to call back in 1 hour which I did.
Same thing again talked to a supervisor Sarah ID ** after being on hold for 23 mins and she told me the shift manager Mark would call me back. 1 hour later I tried again she very rudely told me that I had to wait for him to call me after being on hold for 15 mins. Another hour passed it is now 11pm and I tried to call again and was hung up on twice then put on hold for another 25 mins then told no one was available to talk to me. They are totally unprofessional and rude I will be closing my bank account and changing my life insurance policy to some one more reputable.
I have a check due to go out of my account for $80 which will bounce or if it gets paid then I will be charged $34 for this, plus my rent is due Jan 5th and I cannot pay it as they have a hold on my money until Jan 6th is this legal. They do this to me every time I deposit checks and have charged me in the past and are ruining my credit score with this.
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Victor of West Covina, CA
Original review: Dec. 18, 2008
I have a 763 FICO score and they turned me down for a credit card. What are they doing with their bailout money. Maybe they are broke?
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Richard of Rochester, NY
Original review: Dec. 17, 2008
these people call 3-4 times a day..averages to 24 times a week.you try to explain the situation to them,& they keep on calling,every single day.at the beginning,they dont say who they are.i told them it was harrassment,& they said,dont think so.this has been going on for over a month.i'd like it to stop.
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Benjamin of Spring Valley, NY Verified Reviewer
Original review: Dec. 11, 2008
Citibank started to impose a daily $10 fee on November 7,2008 every time a transfer is made from an overdraft account to checking account. In addition Citibank does not give accurate information regarding how much credit is available in the overdraft account(checking plus) and I am not able to accurately tell whether checks or other items will be paid or returned. In the past Citibank has allowed overdraft to occur and simply allowed the account to go negative without charging fees(generally) Now since the condition of Citibank has worsened they have arbitrarily and capriciously started returning checks and charging $34 per item fees in addition to the $10 fee mentioned above.
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Louis of Mckees Rocks, PA
Original review: Dec. 10, 2008
I have three charges on my account that I do not have the services. When trying for thise to help my computer crashed. I have not used these services and should not be charged for them.Items-11/07-24692168312000883336142
11/09-24692168314000106376148 11/11-24035728317001815484929
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Gt of Denville, NJ
Original review: Dec. 8, 2008
why has Citibank taken over all of the credit departments for so many companies? They constantly make it difficult to pay the bill on time, they do not provide enough time from when they bill to the due date and their customer service is harrassing and rude. I used to pay my bills with a service called mycheckfree, who would automatically pay at least the min payment each month and I never had a late fee or incident. Now I don't even get bills some months and even to pay the bill online is difficult. How can we stop this destructive business? It would be better for the economy for the government to let them fail then to afford them billions of dollars to continue to destroy the credit of thousands of taxpayers. Isn't it our money in the first place?
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Simarpreet of Lexington, KY
Original review: Dec. 5, 2008
The incident occurred on 12/4/08 at 9:10m, the representative's name was micah with ID # as SDRT551. There was a charge of $39 on my account, for return check, although citi bank had already withdrawn money for the payment from my bank. when I called the customer service they said that this was because of not sufficient fund in my bank however, my bank had more than enough funds to cover the payment and the payment was collected from my bank. I tell them that I would like to close this account as I did not agree with the $39 and was not satisfied with the service and As I am asking the customer service representative she told that she will take the $39 charge away on the next statement cycle, I was still unsatisfied with this service and wanted to close the account as to guard against similar future problems. When I insisted that I would like to close the account still, she threatened me by saying if you closed this account she will not take away the $39 and clearly backed off from her previous statement in which she told me that she will remove the charge. This whole thing is unjust, I was being threatened to keep a card that I did not want to my rights were violated giving me grief and I would like to make sure that this gets reported
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Helen of Henderson, NV
Original review: Dec. 4, 2008
On 12/4/08 at approx 11.15am I approached the above named teller to cash a $150.00 check issued to me. I was not greeted, just told to approach her. I am not a customer at Citibank. 2 forms of ID was demanded - the second had to be a Visa or Mastercard. with my drivers licence and my credit card in her possesion, she took an awfully long time checking my ID. When I queried this I was told it was because I'm not a customer. She could have been stealing my id for all I know. I was then made to dip my finger in ink and put it on the check for further ID.
After all this the teller eventually SLAPPED the cash on the desk with the comment: There you are. Excuse me? No thank you? Nothing but surliness and rudeness? When I pointed this out to her she loudly told me I was rude!
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Camelia of Los Angeles, CA
Original review: Dec. 3, 2008
citi bank decreased my line of credit from 10,000 to 1,000 because i withdrew my home loan application and they took back the 7,000 credit card and stopped me from using their atm machine.
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Jesse of Safford, AZ
Original review: Dec. 3, 2008
I have not received a bill on my home depot account since July 2008. I didn't realize this until yesterday when I received a letter from an attorney demanding payment on this account. I was not contacted one time by home depot or citi bank in the mean time via mail or phone. They had my correct contact information.
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